Refund policy

At Chikhil, we are committed to providing high-quality disposable tableware to meet the needs of our customers. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure a smooth and hassle-free experience. Please review the following terms and conditions related to our return policy.

Eligibility for Returns

We accept returns under the following conditions:

Damaged or Defective Products: If the items you received are damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a return and either offer a replacement.

Incorrect Orders: If we made an error in processing your order (e.g., wrong items or quantities), please contact us within 7 days of receipt, and we will provide you with a return label and process the return or exchange.

Unused and Unopened Products: If you change your mind, we accept returns for unused and unopened products in their original packaging. Returns must be made within 7 days of receiving your order. Please note that you will be responsible for return shipping costs, and the product must be in a resellable condition.

Non-Eligible Returns

We cannot accept returns or offer refunds for the following:

Products that have been opened, used, or altered in any way.

Products purchased beyond the 14-day return window.

Custom or personalized items (if applicable).

How to Return an Item

Contact Us: To begin the return process, please reach out to our customer service team at support@sukhjan.com or 9319781811 with your order number and details of the product(s) you wish to return.

Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item(s). Please do not send items back without prior authorization.

Shipping the Return: Carefully package the item(s) and include all original packaging, receipts, and any other materials. Returns should be shipped to the address provided by our customer service team.

Refund or Replacement: Once we receive the returned items and verify their condition, we will process your refund to the original payment method, or send a replacement if applicable. Refunds typically take 5-7 business days to reflect in your account.

Return Shipping Costs

For Damaged or Incorrect Items: We will cover the return shipping costs for items that are damaged, defective, or incorrect.

Customer should contact us for return. we will redeliver either exchange or replace product within 7-14 days.

For Change of Mind or Unused Items: Return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service to ensure the return is successfully received.

We have a 7 days return policy

Exchanges

We offer exchanges for defective or incorrect items. If you wish to exchange an item for a different product, please contact our customer service team within 7 days of receipt, and we will guide you through the process.

If you have any questions or concerns regarding returns, please contact our customer service team at:

Chikhil

H 28 H Block Sector 63 Noida

care@sukhjan.om

9319781811